How to calculate shipping cost?
It's easy to calculate your shipping cost. Once you have an item in your shopping cart, click 'Estimate Shipping & Tax' at the bottom of the page. Enter your city, state, postal code, and country and calculate your approximate shipping cost. These shipping rates are based on the carriers' standard fees and the total weight of the item(s) in your order.
How long does it take for my order to ship?
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during the holidays. If you need to receive your package by a specific date, you can always contact Customer Service for help in choosing the right shipping method to get it there on time!
Do we ship to guests at hotels?
Unfortunately we do not ship to guests at hotels at this time.
Do we pay the return shipping cost for defective merchandise?
No, we do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. We will employ every resource we have to ensure that your item is replaced promptly, without hassle.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact our customer service if you're unable to locate an item.
Do we ship internationally?
Yes, we ship internationally. Please see International Shipping information below.
How do I get my FedEx, UPS or USPS tracking number?
The tracking numbers for each day's shipped orders are automatically emailed when order shipped or after 6:00PM PST. Alternatively, you can check your order status online to find out your tracking number.
My FedEx/UPS/USPS tracking number is not working. What should I do?
Tracking number has been generated, but it has not been scanned or shipped. Please wait at least a 24 hours to track your package.
FedEx/UPS/USPS has returned my order/package to xsteamusa.com. What happens now?
Once we receive the package, we'll credit back in full, including any shipping costs you may have paid.
Is it possible to request that FedEx/UPS hold my package(s)? Can I have a package re-routed to a different address?
Due to fraud concerns, we do not give FedEx/UPS consent to hold packages for customers to pick up at their local FedEx/UPS facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, we will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.
How do I contact FedEx/UPS/USPS?
Phone: 1-800-GO-FEDEX (1-800-463-3339) or visit website: www.fedex.com.
Phone: 1-800-PICK-UPS (1-800-742-5877) or visit website: www.ups.com.
Phone: 1-800-ASK-USPS (1-800-275-8777) or visit website www.usps.com.
Do we deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, we cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead-time.
Do we deliver to P.O. Boxes?
Yes, we do ship to residential P.O. Boxes in rural areas.
How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service within 5 business days of not receiving your order.
Who will pay duties, customs, and additional fees?
We do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. If you have any additional questions, please contact us via email firstname.lastname@example.org
What if there was something wrong with my order?
Please contact us via email email@example.com
Transit / Delivery time may take longer than the date listing below, so please do not get worried when your package not arrived on time.
Flat Rate Box: 10-45 business days
Priority Mail: 6-15 business days (vary by country, some may take longer)
Express (EMS): 3-7 business days
UPS/FedEx Economy: 5-10 business days
UPS/FedEx Express: 3-7 business days
If you received this error "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address." please contact us via email firstname.lastname@example.org